Delivery Information & Returns

Delivery times

We aim to send all orders out within 7 working days of receipt. However at busy times it can take us a little bit longer. See Terms and Conditions. You can call us on 0116 2595383 to check the status of your order or drop us an email to deliveries@lbceramics.co.uk

Delivery method

Orders under £20 are sent by first class delivery with the Royal Mail and should reach you in 1-3 days after posting. All orders over £25 are sent by “Recorded Delivery” with the Royal Mail and should take 1-3 days to reach you once sent.Orders for Overseas under £25 in value will be sent by the most appropriate method taking weight into account including Airmail. Overseas orders over £25 are sent by “International Signed for” with the Royal Mail and should take 3-5 days for Europe and 5-7 days for the rest of the world once sent. Recorded and signed for orders will require a signature. Tracking numbers available upon request. If you require ‘next day’ delivery please do get in touch.

Orders Lost in Transit

Orders sent via Royal Mail recorded delivery are subject to Royal Mail terms. Parcels are not considered lost / missing by the Royal Mail until 15 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date. Tracking information is available upon request.

Shipping costs

Shipping is charged at £5 per complete order on all UK orders unless otherwise stated. Overseas orders are charged at the most appropriate rate available at that time with Royal Mail.

Returns policy

We hope that you are happy with your purchase, however if you are not please return it to us within 30 days and we will be happy to exchange or refund your purchase. We cannot be responsible for returned goods being lost on their way to us. If returning a product to us please retain proof of posting.

 

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